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Desk.com Website Review & Ratings + Desk.com Coupons

Desk.com: Products & Services

Desk.com is a company which is recognized by The Social Help Desk for customer service. All of the features which are used listed below:

1. Case Management is the engine of your support system.

2. Universal Inbox provides you a great place to view and respond all of your customer questions and queries from one spot.

3. Mobile Support makes it possible to never lose touch with your customers.

4. Multilingual Support makes it easy to support customers all over the world.

5. Support Center gives customers 24/7 access to answers.

6. Content Management makes it easy to organize and share your team’s knowledge.

7. Business Insights makes you able to track and measure of data in real time.

8. Integration with a great number of applications and platforms.

9. Salesforce means sales and support teams have complete and robust views of shared customers.

Desk.com: Company Background

Desk was founded in 2009 by Alex Bard. Their first version of the Desk.com product was released in September 2010. With Desk.com you'll have access to the same tools that companies like Square, Yelp and Shopify are using to support thousands of customers a day. In 2011, they became part of the Salesforce.com family of companies. And, in 2012, Salesforce.com acquires Assistly and Desk.com’s labs launches. Desk.com’s headquarter is located in San Francisco where many of their employees work remotely.

Contact Information

Mail Address: 1 Market Street, Suite 300 San Francisco, California 94015

Email Address: info@desk.com

Phone: +1 877 -226 -9212

Desk.com: Customer Feedback & Reviews

Desk.com has an excellent customer feedback, above on very popular companies’ behalf, you must have a cup of tea before start reading their customers’ feedback, and here you can instantly overview of some of the splendid feedback:

  • “Now we get a lot more done with less effort.” – Yelp
  • “Desk.com helps us improve the quality of service we provide.” – Spotify
  • “Desk.com took customer interaction to a new level.” – Vimeo
  • “The Desk.com team has bent over backwards for us since the early days, building in features we need. It's rare to find a team that responsive.” – Rdio
  • “I was excited by the look and feel of Desk.com when I saw it. By lunchtime the next day we had switched over entirely.” – Bonobos
  • “People don't want boilerplate monotone response, they want you to know their name and that you care. Desk.com really helps us maintain that philosophy.” – Squarespace

You can read full customer reviews via the site’s customer page.

Desk.com: Business Credibility & Trustworthiness

Desk.com is not accredited by Better Business Bureau. The website though has associated with aplenty popular and successful companies. There is a massive list: Brick House Security, GrooveShark, MediaPiston, SoundCloud, SongKick, Klout, FitBit, The Little App Factory, BigCartel, Zaarly, One Kings Lane, DirecTV, Dwolla, StockTwits, PageLever, SnapEngage and iHeartRadio to name a few.

Desk.com: Website Popularity & Google Ranking

Desk.com’s Page Rank according to Google is 7 out of 10, which is considered above average. Compete.com shows that the website obtains 262,674 unique visitors in a month and stands with a yearly ranking of 7,899. Alexa states that Desk’s site has a global traffic rank of 7,592 and a rank of 4,173 in the United States.

Desk.com: Social Media Presence

Top line, the company has a pretty good social media presence. Being a fan, you can receive regular updates on many of its products by following them on Facebook, which is maintained with 3,503 likes, on Twitter, where the fan page has 7,149 Tweets with 14,565 followers and on Google Plus, where 118 people have them in circles. In addition, you can catch them on their Youtube channel, Blog and Library.

Desk.com: Website Security & Safety

Desk.com uses the https secure connection during checkout process. The site was tested by Google Safe Browsing Diagnostic Test. About 61 pages on their site Desk.com have been tested over the last ninety days and have been found no presence of infectious content on any of its pages. The site is considered as a safe website for making purchase.

Desk.com: Pricing & Packages

Desk.com comes up with Silver, Green and Purple Plans with varied prices, means,  on the silver plan you will be treated like ‘1st Full-Time Agents’ and charged $0 for life with bounded features, on green one you will be treated like ‘Flex Agent’ and charged $1 per hour/agent with as many Flex Agents as you like, and on purple one you will be treated like ‘Additional Full Time Agent’ and charged $49 per month/agent with scale up and down painlessly.

Desk.com: Shipping Rates & Policies

Just as the Desk.com is recognized all-in-one customer support apps and collaboration tools provider. And, every sensible person knows that apps entirely can be obtained via internet, apps have no phase, size and physical perception. Due to this certain fact, they do not have any ‘Shipping Policy’ page on their website.

Desk.com: Payment Methods Accepted

The Clients can pay on Desk’s US online store by using any of the major credit cards. These include Visa, MasterCard and American Express. There is also another option, but if you want to prepay for 12 months so you can pay with an invoice. They make you able to contact them at sales@desk.com.

Desk.com: Returns, Refunds & Exchange Policy

There mentioned on their web page according to their ‘Pricing’ policy that their customers will be billed on a monthly basis. For all that, whenever their customers want, they can easily cancel and after taking that simple step, obviously you will not be billed again. They state ‘Use what you need; pay as you go’.

Desk.com: Product images & screenshots
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